BPO Services
We would love to hear from you.
Facility, security and Technology
Our collaborators are equipped with the latest technology to perform our day to day duties in a 1500+ square foot facility with all the amenities and comfort, public transportation access and stores.
- Equipped with telco & redundant Internet Infrastructure.
- 23 KW power back up.
- Fortinet security data system.
- Inhouse/could based contact centre technology capable of handling inbound and outbound projects.
- Capability of predictive and progressive dialling.
- With IVR/ACD, with voice broadcasting features.
- AI Voice Logging – 100% call recording.
- CRM & Data base storing.
Professional & Experienced Management Team
Our team of Coaches is highly professional, trained and experienced, providing specialized leadership and strategic insight to optimize performance in our work.
With professional and experienced operations management, our human talent efficiently executes solid strategies, ensuring exceptional quality and performance.
Our Quality Control at INNOVA combines experience and professionalism to ensure excellence in each phase, implementing rigorous standards to deliver results of the highest quality.
We stand out for our professionalism and experience, we are committed to providing exceptional service, responding effectively and empathetically to customer needs.
IT support provided of experienced professionals, dedicated to providing efficient technical solutions and quick responses to guarantee operational continuity and customer satisfaction.
Our Core BPO Services
- Customer service.
- Inbound Sales, Cross Sales and Up Sales services.
- Inbound customer retention.
- Order Taking/Order Processing Order Tracking /Account status Product Inquiry.
- Troubleshooting and technical support Inquiry Handling.
- Survey/ Research Technical Support.
- Outbound telemarketing.
- Welcome Calls and Upgrade win back Programs.
- Lead Generation Programs Cross/Up-Sell.
- Outbound customer retention.
- Customer/Quality Surveys Lead Generation Appointment Scheduling Product/Service Promotion Market Research.
- Sales & Marketing Verification service.
- Corporate Website Designing Development.
- Promotion Product Marketing Promotion Design and Execution.
- Order Taking/ Order Processing/ Order Tracking and Logistics Management.
- Warehouse/ Storage/ Refund Process Design and Management.
- Payment Management Data Entry.
- CRM Solution.
Creative solutions deliver profits to your door.
A premier provider of contact center solutions. We build strong client relationships and emerge as a partner of FIRST CHOICE.
Advantages of Our BPO Service
AT INNOVA Digital Marketing we understand that operational efficiency is crucial for the success of your company. With our Business Process Outsourcing (BPO) service we take your operations to the next level freeing you to focus on what you do best.
We understand that businesses evolve. Our flexible approach allows us to adapt to your operational changes and scale our services according to your changing needs. With INNOVA Digital Marketing outsourcing processes become a strategic advantage for your company. Trust us to manage your processes efficiently allowing you to focus on growth and innovation.
Our team of highly skilled professionals combines advanced technical expertise with a deep understanding of both the industry and its business approach to deliver state-of-the-art BPO solutions.
Beyond technology we take pride in our personalized attention. We work closely with you to understand your needs and tailor our BPO services precisely.
We optimize your business processes to increase efficiency and reduce costs. From data management to customer support we ensure that every aspect of your operation works synergistically encompassing sales processes technical support customer retention and assistance in issue resolution.
We take the security of your data seriously. We implement rigorous security protocols to ensure the confidentiality and integrity of your company's information.
